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 Outsourced workforces, be they onsite, nearshore, or offshore, have gained favor as companies look to improve the efficiency of their finance, accounting and analytics functions. While outsourced workforces are well known for their cost benefits, they also deliver important efficiencies in talent and operational organization. OPI’s global, multi-lingual workforce – located across the United States, United Kingdom, Bulgaria, India, and Malaysia – is designed to capture these efficiencies and deliver the benefits directly to our clients.
Onsite, Nearshore, and Offshore Delivery Models
Depending upon each client’s goals, requirements, and the complexity of the outsourced functions, a team of fully-dedicated OPI professionals can be assembled onsite, nearshore, offshore, or in any combination therein. The chosen delivery model can easily adapt over time, such that a client may begin with a team of OPI professionals partially located onsite in the client’s offices and partially located offshore in India, Bulgaria, or Malaysia. Over time, this model can change to fully offshore.
Cost Savings
Cost savings are undeniably a key motivating factor for offshoring and nearshoring. Leading companies are leveraging OPI’s global workforce of talented professionals to realize immediate cost savings. Ongoing process optimization and re-engineering can increase total savings to 40-60%.
Access to Talent
Our clients also find that outsourcing eases the difficulties of workforce management and offers timely access to talent and skill sets. This benefit has proven especially valuable to clients who have historically struggled to attract employees with the necessary skills, or for clients whose business has grown and have had to quickly recruit employees with new or unusual skill sets.
OPI’s professionals are highly-skilled in their specialties, be it accounting, tax, analytics, IT, consulting, human resources, and so on. For example, many of our accounting and tax professionals hold Certified Public Accountant (CPA) and Chartered Accountant (CA) licenses, while our process quality improvement team members are Six Sigma Black Belt certified. Their education and experience have allowed them to acquire significant process expertise, which is nutured and further developed through OPI’s Towers of Excellence initiative. This specialized knowledge extends past process efficiency to include a range of regulatory and compliance topics, including Sarbanes-Oxley (SOX).
OPI professionals also frequently help to support client growth into new geographies. Our employees offer multi-lingual talent and deliver services in over fifteen languages.
Low Attrition Rates
We offer training and professional career opportunities to our employees that enable us to not only attract employees with the necessary skill sets, but also to retain them. With recent annual attrition of less than 10% in India, we have one of the lowest, if not the lowest, attrition rates in the BPO offshore industry. By providing our employees interesting and challenging work, and substantial ongoing training opportunities, we have a high employee satisfaction rate. This in turn drives a high client satisfaction rate, as delivery teams with company-specific learning stay intact.
Operational Flexibility
OPI’s outsourced workforce also provides clients with a high level of organizational flexibility. In addition to being able to attain talent quickly, outsourcing also provides a variable cost structure. Operations can quickly ramp up or down and flex with the business cycles.
Focus on Continuous Improvement
Most importantly, our people carry with them a constant focus on continuous improvement. They are dedicated to making a difference and are skilled in identifying and implementing changes that can capture value for our clients, be it through process reengineering, enabling technologies, or quality and risk management practices.
These capabilities are the foundation for our commitment to world-class quality and truly exceptional service.
Photo Tours of our Offices
We invite you to view photos of OPI’s offices in:
> Bangalore, India
> Kochi, India
> Gurgaon, India
> Sofia, Bulgaria
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