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 Our clients trust us with complex, critical business processes and we promise our clients the highest quality processes, service, and results. Central to the assurance of quality is management of risk. Throughout all aspects of planning, transition, and ongoing service delivery, we take deliberate steps to remove variability, manage risk, and drive stable, predictable, and reliable operations.
Our commitment to ensuring quality and consistency is evident in our adherence to the rigorous standards of ISO 9001, ISO 27001, BS 25999, and SAS 70 Type II certification. OPTIM, OPI’s proprietary transition and service delivery methodology, reinforces and builds upon these standards, regulatory requirements, and our clients’ own internal control structures.
Risk Mitigation
As professional accountants we understand the risks of outsourcing accounting and analytics functions and have built risk avoidance and mitigation strategies into every aspect of our offering. Key risk mitigation factors include:
- Technology & Data Security
- Preservation of the IT Platform - Use of client applications ensures integration with other systems and avoids write-off of investments already made.
- Control of Sensitive Information - Successful completion of our ISO 27001 and SAS 70 Type II audits stand as a third-party independent validation of the effectiveness of the design and implementation of data related controls.
- Business Continuity Planning - OPI’s BS 25999 certified disaster recovery / business continuity programs delivers redundancies throughout people, process, and technology.
- Transition Methodology
- OPTIM (Outsource Partners Transition Implementation Methodology) - OPI’s proprietary transition methodology offers structured, well-defined deliverables, best practices, and controls to ensure accountability, transparency, and risk management throughout the transition.
- Phased Adoption Approach - Our phased adoption approach effectively balances short-term savings with long-term value creation.
- Documentation & Parallel Processing - ISO 9001 and SOX compliant documentation, along with parallel processing are key risk mitigating delivery features.
- Change Management - We partner with clients in the development of communication and organizational change management plans that work to minimize disruptions for customers, providers, employees, and shareholders.
- Dashboard Performance Monitoring
- Dashboard - Dashboard based monitoring and reporting of Service Levels and Key Performance Indicators (KPIs) offers real-time insight into the health of operations.
- Integrated Governance Practices
- Governance - Daily, weekly, monthly, and quarterly governance procedures ensures performance is maintained at the highest levels and properly aligned with strategic objectives.
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