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Best-in-class operations not only offer resource efficiency and process effectiveness, but they deliver real competitive differentiation that can translate to significant business impact. Consider the accounts payable function and its correlation with business relationships and bottom-line results. Excellence in accounts payable can ensure a company’s good standing with the best suppliers, facilitate preferred pricing agreements and early-payment discounts, and allow for proactive management of cash flow. Likewise, consider the impact of closing the books several days earlier than the competition. The additional transparency allows leadership to make timely decisions about the business which can translate directly to shareholder value.
OPI’s Towers of Excellence program ensures that our clients realize the value of best-in-class operations by making certain that outsourced processes operate within the top decile of benchmarked performance. Each “Tower” – including Source to Pay, Order to Cash, Record to Report, Tax Compliance, and Hire to Retire – is made up of a team of functional experts who bring a combination of process-specific specialization, relevant technology know-how, and change management experience.
Each Tower of Excellence monitors process metrics and key performance indicators (KPIs) for each function, across all clients. We then compare this data to best-in-class benchmarks and assess each process to identify current performance levels and areas for improvement. This analysis not only allows for continuous monitoring of performance, but it importantly lends focus and direction to our process reengineering, best practices, and Six Sigma quality initiatives.
OPI’s Towers of Excellence:
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