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Procedural controls in technology and process related fields are critical for ensuring the stability, continuity, and quality of services. Compliance with such standards - as ISO - not only ensures ample policies and procedures are in place for well-functioning operations, but it also instills a common level of understanding and trust in operations from clients and partners internationally.
OPI’s Risk and Compliance offerings work to ensure adequate policies, procedures, and controls are integrated into operations so as to provide for proper management of technology and process-related risks.
Our skilled and experienced risk management and compliance professionals work to build stable, quality-driven operations. We help our clients gain and maintain compliance with a number of information technology (IT) and process risk management certifications, protocols, and policies. These include:
- ITIL Foundation V3 - Training and certification
- Business Continuity Planning (BCP) & Disaster Recovery Planning (DRP) - Review, design, development and testing of business continuity related activities
- ISO Standards - ISO 9001:2008, ISO 27001, and ISO 20000 end-to-end process design, as well as development and implementation support
- SAS 70 - Process design and certification support
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Efficient use of IT resources, well-protected and secure data maintenance, and the reliability and response time of IT systems are the key concerns of OPI’s ITIL offerings. These offerings work to ensure our client IT infrastructures are optimized for efficiency, security, reliability, and continuity, while also making certain they effectively align to support overall business strategies. We assess current standards for quality and security across such functions as service desk, security management, incident and problem management, IT operations, configuration management, release management, and capacity/availability management, to name a few. We work closely with our clients to address the root cause of policy breakdowns, outages, and recurring issues. The end result is an optimized IT infrastructure able to handle the demands of the business with efficiency, cost effectiveness, and a high level of customer satisfaction.
OPI’s Consulting & Advisory professionals also bring experience and expertise in the ISO family of standards and SAS 70. Our team works closely with our client organizations to review and highlight those areas of compliance and non-compliance in preparation for a formal audit and certification. Our structured approach verifies existence and performance of the controls required for ISO 9001:2008, ISO 27001, and ISO 20000, and SAS 70. We work to identify possible weaknesses before they impact live operations, and offer recommendations for correction and ongoing maintenance.
In addition, we are skilled in the design, development, and testing of business continuity and disaster recovery plans. We work to ensure ample redundancies are in place, and that policies exist to ensure the security of client data. Should a disaster occur, a tried and tested DCP & DRP program will ensure the continuity, availability, and reliability of data.
> For more information, download the OPI Information Security Management System (ISMS) flyer.
> For more information, download the OPI IT Service Management (ITSM) flyer.
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