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As telecommunications companies’ delivery models evolve from circuit-switched networks to VOIP, the importance of maximizing efficiencies is greater than ever. Companies must continue to focus on building their customer bases and providing superior service delivery and customer service. However, revenue assurance programs, including billing and collections, gain greater attention as they stand to improve profitability and free up critical sources of capital for reinvestment into new delivery technologies.
OPI’s Telecommunications focused offerings have been developed in support of these goals. OPI’s services are fully customized to each client’s needs and not only help to improve service across a large and disperse customer base with multiple revenue billing models, but also to provide a certain level of adaptability that can ease the transition to new revenue models.
Working together, telecommunications companies can benefit by outsourcing such billing functions as prepaid and postpaid billings, customer detail record (CDR) and MMS audits, interconnect carrier-to-carrier billings, as well as dunning and collections. Companies can also benefits by improving the quality of their receivables through the outsourcing of credit and fraudulent activity monitoring.
In addition to the full suite of finance & accounting and analytics services, some of OPI’s Telecommunications focused solutions include:
- Prepaid and Postpaid Billings Management - prepaid voucher inventory reporting, balance reporting, balance audits, call detail record (CDR) billings batch-audits, MMS/downloads reconciliations, billing consolidations - optimizes invoice validation and processing.
- Carrier Accounting - inter-connect / carrier-to-carrier / roaming bill management including reconciliations, audits, direct and cascade billings / payments, and settlements - provides exemplary carrier service support throughout all aspects of carrier billing, settlements, and accounting.
- Dunning and Collections - AR aging, collections, adjustments, credits, exceptions, dispute resolution support - results in focused collection efforts and rightsizes reserves.
- Credit Risk and Fraud Management - account / fraud management including account set-up, transfers / address changes, cancellation billing, credit exposure monitoring - proactively controls credit exposure and minimizes risk of bad debt.
- Analytics - call analytics including CDR analysis, cradle-to-grave analysis, capacity / bandwidth analytics, network and mediation monitoring, sampling, and verification - provides timely access to knowledge and data for network/service performance reporting and more informed strategic decision-making.
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