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 Shared Service Centers (SSC) and Captive Offshore Centers have proven their ability to centralize and normalize operations, increase processing efficiency, improve service levels, and garner cost savings. However, many SSCs have exhausted the benefits available from these strategies and are today looking for new ways to deliver sustainable and ongoing value-add.
Today, the effective SSC and Captive Center must be ready to act as an innovative business partner. Meeting these demands requires these organizations to direct capital and focus into globalization, process re-engineering, best practice optimization, analytics, and ongoing innovation. Given the vision, investment, and specialized skill sets required to achieve this, many companies are choosing to augment their SSC and Captive strategy with third-party outsourcing. Further still, others are choosing to forego the investment in an internal SSC or Captive entirely and instead partner with an outsourcing provider from the start.
OPI’s solutions can help your SSC and Captive operations take on strategic importance. We deliver:
- Established offshore processing centers – Our facilities span five countries and provide full business continuity and disaster recovery contingencies.
- High-end talent and skill sets – 90% of our delivery personnel are degreed in finance and accounting, with many being CPAs, CAs, and MBAs. Clients can easily expand the scope of outsourced services by leveraging our range of skill sets, including multi-lingual capabilities.
- Low annual attrition rate – Averaging less than 9% since inception, our offshore attrition rate is one of the lowest in the BPO industry.
- Established recruiting, training, and employee management – Our proven capabilities minimize start up time and attract new talent when needed.
- Multiple work shifts – Capabilities for round the clock processing.
- Flexible, variable cost structure – Our ability to transfer employees to other client assignments allows us ramp the employee base up and down fairly easily.
- Single client focus – OPI professionals are 100% dedicated to a single client which allows for the development of client specific knowledge and a compressed learning curve.
- Commercial mindset – We are driven to continuously introduce innovations, best practices, and enabling technologies, to deliver ongoing value-add.
- Risk management and regulatory compliance focus – Our documentation and approach is SOX compliant and designed to monitor and manage risk.
By augmenting the SSC and Captive with outsourcing, a new model emerges which can deliver the ongoing value-add and ROI required by the business.
These benefits, together with the savings in cost, time, and risk, make global outsourcing a smart alternative to the Captive SSC model. We invite you to contact us to learn more about our success stories in augmenting the shared service center with outsourcing.
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